General Questions
What types of machines do you offer?
We offer two innovative types of machines: Cotton Candy Vending Machines and Robot Coffee Machines. Both are designed to enhance customer experience and streamline your business operations.
Who can benefit from using these machines?
Our machines are perfect for a wide range of businesses, including retail stores, shopping malls, entertainment venues, airports, and office buildings. Any location with high foot traffic can benefit from the convenience and novelty of our vending solutions.
What are the dimensions of the machines?
Our machines are designed to fit in compact spaces without compromising functionality. Specific dimensions can be provided upon request, and we offer customized solutions to fit your space requirements.
Payment and Pricing
What payment methods are supported by your machines?
Our machines support multiple payment methods, including credit and debit cards, mobile payments (such as Apple Pay and Google Wallet), and contactless payment options.
How much do the machines cost?
Pricing varies depending on the model and any additional custom features you may require. Please contact us directly for a detailed quote based on your specific needs.
Are there any ongoing costs associated with the machines?
Yes, there are some ongoing costs such as maintenance, restocking, and potentially electricity usage. However, our machines are designed to be energy-efficient and require minimal maintenance, keeping operational costs low.
Installation and Setup
How long does it take to install the machines?
Installation typically takes a few hours, depending on the site conditions and the number of machines. Our team will handle the installation and ensure everything is set up correctly.
What are the power requirements for the machines?
Our machines require a standard power outlet (110V or 220V depending on your location). Specific power requirements can be discussed during the consultation phase.
Need any special equipment or software to operate the machines?
No special equipment is needed. All our machines come with a user-friendly interface and can be managed remotely through our dedicated mobile app. We provide all necessary software as part of the package.
Maintenance and Support
What kind of maintenance do the machines require?
Our machines require minimal maintenance, which mainly includes regular cleaning and restocking. We provide detailed maintenance guidelines and offer professional maintenance services if needed.
What happens if the machine breaks down?
In the rare event of a breakdown, we offer on-demand repair services. Our technicians are trained to handle any issues quickly and efficiently, minimizing downtime.
How often do the machines need to be restocked?
Restocking frequency depends on the level of usage and the type of products being dispensed. Our remote monitoring system will notify you when it’s time to restock, ensuring your machine is always ready to serve customers.
Remote Monitoring and Control
How do I monitor and control the machine remotely?
All our machines come with a dedicated mobile app that allows you to monitor sales, check stock levels, and even troubleshoot issues remotely. You can manage your machines from anywhere with an internet connection.
Can I receive alerts and notifications from the machines?
Yes, our app sends real-time notifications for various events, such as low stock levels, maintenance needs, and sales reports. This ensures you stay informed and can act quickly when needed.
Technical Specifications
What are the technical specifications of the machines?
Our machines are built with high-quality materials and cutting-edge technology. Detailed technical specifications, including power consumption, dimensions, and capacity, can be provided upon request.
Can the machines be customized to match my brand?
Yes, we offer branding customization options. You can customize the exterior design, colors, and even the user interface to reflect your brand identity.
Customer Experience
How easy is it for customers to use the machines?
Our machines are designed with the end-user in mind, featuring intuitive interfaces and easy-to-follow instructions. Customers can complete transactions quickly and enjoy a unique, high-quality product experience.
Can I customize the products offered by the machines?
Yes, both our cotton candy and coffee machines offer customization options. For example, you can choose from a variety of flavors, toppings, or product combinations to suit your target market.
Are the machines accessible to all customers?
We strive to make our machines as accessible as possible, with features like height-adjustable controls and easy-to-read screens. We also follow ADA (Americans with Disabilities Act) guidelines where applicable.