Return Policy

Introduction

At Dream Bubble, we are committed to ensuring your satisfaction with our fully automatic coffee and cotton candy machines. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below.

Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Returns must be initiated within 7 days of the purchase date. After this period, we cannot offer a refund or exchange.
• Proof of purchase (receipt or order confirmation) is required to process any return.

Non-Returnable Items

Certain items are non-returnable, including:

• • Products that have been used or damaged after delivery
  • Custom or personalized items
  • Items on sale or clearance

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at hello@dreambubble.lu with your order details and reason for return.
2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the item back to us.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

• If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within [X] business days.
• Please note that it may take some time for the refund to appear on your account, depending on your bank or credit card provider.

Exchanges

• If you received a defective or damaged item, please contact us immediately at hello@dreambubble.lu. We will arrange for a replacement to be sent at no additional cost.
• Exchanges are only available for the same item, subject to availability.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at hello@dreambubble.lu

Cancellations

• Orders can be canceled within [X] hours of placing the order. If the order has already been shipped, it cannot be canceled, and you will need to follow the return process.

Contact Us

• If you have any questions about our return policy, please contact us at hello@dreambubble.lu